Shipping & Returns

 

Shipping Policy:

  • We ship worldwide and aim to process and ship all orders within 24 business hours, excluding weekends and holidays.
  • We ship all our orders via UPS. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
  • Shipping times typically range from 2-5 business days. Times may vary depending on your location and product availability. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
  • We offer international shipping to most countries. Shipping costs and delivery times will be calculated at checkout based on your location and the shipping method selected.
  • Please note that we are not responsible for delays caused by shipping carriers or customs clearance.

Return Policy:

  • We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your wine aroma kit, you may return it within 30 days of purchase for a full refund or exchange.
  • To initiate a return, please contact us at hello@wineworldtasters.com with your order number and reason for return. We will provide you with instructions on how to return your product.
  • Returned products must be unused and unopened, in their original condition and packaging. We reserve the right to refuse returns that do not meet these criteria.
  • Once we receive your returned product, we will inspect it and process your refund or exchange accordingly. Refunds will be issued to the original form of payment.
  • Please note that the customer is responsible for return shipping costs, unless the return is due to an error on our part or a defective product.

Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately at hello@wineworldtasters.com with photos of the damage or defect. We will provide you with instructions on how to return the product and will arrange for a replacement or refund.

Contact Us:

If you have any questions or concerns about our Shipping & Returns policy, please contact us at hello@wineworldtasters.com. We are here to assist you and ensure that you have a positive shopping experience with Wine World Aromas.